Global Vehicle Services dispute resolution mediators can transform
an unsatisfactory experience into a positive one.

With over 10 years of experience and thousands of satisfied buyback transactions let Global Automotive Mediation handle the whole process and save you time and money. Being a third party we bring all sides together to create a positive experience for all concerned. Just give us the basic back ground and we will develop the strategies and resources necessary to handle all your requirements seamlessly. At Global We consider all parties to be customers and we give everyone involved the attention they need to be satisfied.

Launch vehicles

In the automotive community we are all aware of problems that can occur on newly released vehicles. These problems can cause customer dissatisfaction, delays, media backlash and ultimately poor sales. At Global we believe that by working closely with the plant launch team at time of release we can help with early intervention. Global will immediately procure any problem vehicle. Our automotive mediation process will deliver the customer a replacement vehicle and ship back the problem vehicle to the engineering team allowing them to create the fix .

Leased vehicles  

Leased vehicles are normally non regulated and there is no
specific legal protocol for buy backs, but situations may arise that require these vehicles to be reacquired. Let our Automotive Mediation process resolve these issues seamlessly.

For every rule there is an exception:

Problem:

Sometimes situations dictate reacquiring a customers 
vehicle that falls below the line of state or federally mandatory lemon laws.

Typically this is where a factory customer service rep or the dispute resolution department steps in and tries to get it done, more often then not, they have a difficult time with the process. The reasons are simple, the customer is very unhappy, there is no regulation or protocol to follow and there is a level of bureaucracy that may slow the process down and ultimately turn a bad situation into a disaster. There is no time to delay!!!

Solution:

                   With over 10 years of experience and thousands of 
                   satisfied buyback transactions, let Global Automotive 
                   Mediation department handle the whole process and save 
                   you time and money. Being a third party we bring all sides
                   together to create a win win situation for all concerned. 
                   Just give us the basic background and we will develop the 
                   strategies and resources necessary to handle all your 
                   requirements seamlessly.  At Global we consider all parties 
                   to be customers and we give everyone involved the 
                   attention they need to be satisfied.